Defective Products and Refunds: What Do We Do To Assist You?
Do you believe the product you were sent is defective? If so, then we’ll be happy to address the issue for you.
Be sure to send us pictures of the product in question to firstname.lastname@example.org. Be sure to add a short account of the problem. One of our sales representatives will get back to you within 24 hours.
If we find that a mistake has occurred, we will work with you to recreate the order as you initially asked for without any mistakes that were seen in the first design. The product, color, artwork or logo will remain the same when the order is recreated.
You have 10 days from the delivery date to start the complaint process. We must receive an email and written complaint as well as photos of the mistake so that we can investigate the claim. If the factory confirms a mistake was made, you will need to send us the initial order in the quantity amount to receive a full refund. You will be responsible shipping the package back through ground shipping.
The recreated order will be sent back to you within seven to 10 business days.
If you want a refund, we will not create your order. Please allow us seven to 10 business days for your refund to be processed and given back.
How Refunds Are Addressed?
We will provide you with a return label for the products, with the refund process beginning upon their return. Once we identify the issue, we will process the refund.
Customer Incurs Costs For Return Shipping.
You must return to us the whole order – in total quantity – to receive a full refund for your claim. You will be responsible for the shipping price of returning the “defective” product.